All about water...

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  • 2025-07-07

Do you provide design services?

Yes, we do.For conventional small equipment, NEWater has standardized equipment. For large skid-mounted and containerized equipment, we can design process flows that meet the needs according todifferent water quality requirement…

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  • 2025-07-07

Do you provide maintenance services?

Absolutely.Full life cycle service systemWarranty serviceFree whole machine warranty for the first year (non-artificial damage)Including replacement of faulty parts and remote technical supportExtended warranty serviceLifetime p…

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  • 2025-07-07

How to transport equipment?

There are various transportation methods, including sea freight, air freight, and express delivery1. If it is small equipment and requires fast delivery, we can provide air freight and express deliveryDoor-to-door delivery servi…

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  • 2025-07-07

How much does the installation service cost?

1. We provide free installation instructions, including instruction manuals and installation videos2. Remote video installation guidance. If it is a large device, customers need to install it by themselves. We also provide free …

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  • 2025-07-07

Does the equipment need to be installed on-site?

Tiered installation support systemPortable small equipmentPlug and play design, no professional installation requiredComes with operation manual and video guide for users to complete independentlyModular/skid-mounted/container e…

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  • 2025-07-07

What is your payment method?

Differentiated payment terms based on equipment type:Small equipmentFull payment in advance, paid before shipmentSkid-mounted/container equipment50% prepayment after contract signing30% payment after factory acceptance test20% b…

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